Refund Policy

At Shine Sparkle Slay, we want you to be completely satisfied with your purchase of new journals. Our refund policy ensures that your experience with us is hassle-free and enjoyable.

Refund Eligibility

You may request a refund for new journals within 7 days of the purchase date. To be eligible for a refund, the journal must be in new, unused condition, and in its original packaging.

Refund Process

To initiate a refund request, please contact our customer service team at shineteam@shinesparkleslay.com. Provide your order details, including the order number and the reason for the refund request. Our team will guide you through the process and provide further instructions.

Refund Issuance

Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.

Non-Refundable Items

Please note that personalized or customized journals are not eligible for refunds unless they are defective or damaged upon arrival.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of our error (such as receiving an incorrect or defective item).

Missing or Damaged Items

If your journal arrives with missing or damaged items, please notify us immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

Contact Us

If you have any questions or concerns regarding our refund policy or your specific order, please don't hesitate to reach out to our customer service team at shineteam@shinesparkleslay.com. We are here to assist you and provide the best possible shopping experience.

Thank you for choosing Shine Sparkle Slay for your journaling needs.